Family Coaching

Cancellation Policy

I understand that sometimes things happen beyond our control and you may need to reschedule or cancel. If you need to reschedule or cancel a session you may do so by providing a 24 hour notice prior to the start of your session. Failure to cancel with a minimum of 24 hours will result in a full session fee charge if paying per session or the loss of a session. Your purchase of a coaching package or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Butterfly Wings. We ask the Client to be committed and faithful, and we commit to offering grace when needed. In general these guidelines apply for coaching refunds and cancellations:     •    The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to Butterflywingsconnect@yahoo.com.     •    Once Butterfly Wings has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice.     •    Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited.     •    If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.

Contact Details

• USA

  Butterflywingsconnect@yahoo.com